Professionals Compensation Policy

Effective Date: October 1, 2025
Version: 2.2 (Updated on February 3, 2026)

1. Introduction

This Professionals’ Compensation Policy (the “Policy”) governs the procedures for compensating dental professionals (“Professionals”) who perform services through the Tempfind platform (the “Platform”). It is designed to provide clarity and guidance regarding payment structure, timing, and the responsibilities of all parties involved. This Policy constitutes a legally binding agreement between Tempfind Inc. (“Tempfind”), dental clinics (“Clinics”), and Professionals. By using Tempfind’s services, Clinics and Professionals agree to comply with all terms and conditions outlined in this Policy. Tempfind retains the right to interpret and apply this Policy in good faith to ensure fair, consistent, and platform-aligned outcomes.

2. Compensation Structure

Professionals engaged through the Platform will be compensated based on the hourly rate, total hours worked, and the agreed shift total at the time of booking or acceptance of an application. The shift total is determined according to the hourly rate, total hours, and any applicable lunch or break deductions, as defined and agreed between the Clinic and the Professional when the shift is booked. The agreed shift total at booking serves as the baseline compensation reference, subject to confirmed hours and applicable Policy terms.

3. Shift Payment Methods

3.1. Standard Requirement (Effective October 1, 2025)

From October 1, 2025, all Clinics must compensate Professionals exclusively through Tempfind’s credit card payment processing system. Direct payments to Professionals are strictly prohibited. Any attempt to bypass Tempfind’s payment system may result in enforcement actions, including payment recovery, account suspension, or removal from the Platform.

4. Payment Process

4.1. Tempfind Payment Processing

Clinics will be charged the confirmed shift total plus the applicable Shift Payment Handling Fee as described in Tempfind’s Payment Policy. Payments are processed securely via Stripe. Once the Clinic has approved the shift hours, Tempfind will disburse the Professional’s payment within three (3) to five (5) business days. Payment timelines may be extended in cases involving disputes, investigations, or compliance reviews.

5. Confirmation of Professional’s Hours

5.1. Submission and Confirmation of Hours

After completing a shift, Professionals must submit their hours worked through the Platform. Clinics will have twenty-four (24) hours from submission to confirm or dispute the reported hours. If no action is taken within this period, the hours will be automatically approved and considered payable.

5.2. Clinic-Initiated Early Shift Termination

If a Clinic determines that a Professional’s conduct, performance, or patient care is unsatisfactory and elects to end the shift early, the Clinic must:

• Notify the Professional in writing via the in-app message thread associated with the specific shift,

• Clearly state the reason(s) for ending the shift, and

• Confirm the time up to which the Professional will be compensated.

Failure to provide written notice through the Platform may result in the shift being treated as completed for compensation purposes.

When early termination occurs and the Clinic is on a Pay-Per-Hire (PPH) plan, the placement fee for that shift is non-refundable, regardless of early termination or hours worked.

5.3. Minimum Compensation Guarantee

In all cases where a Professional is sent home early at the Clinic’s discretion, the Professional is entitled to a minimum of three (3) paid hours, regardless of the actual time worked, unless Tempfind determines otherwise following a dispute review.

This minimum compensation requirement applies irrespective of the Clinic’s reason for early termination.

5.4. Professional Obligations Following Clinic-Initiated Early Termination

When a Clinic initiates early shift termination due to unsatisfactory performance, conduct concerns, or patient care issues, the Professional is required to comply with the Clinic’s instructions regarding:

• The time at which the shift is deemed terminated, and

• The confirmed billable end time communicated by the Clinic through the in-app chat associated with the shift.

Once such instruction is issued, the Professional must conclude their work accordingly and may not unilaterally extend billable time beyond what the Clinic has communicated.

Professionals who disagree with a termination decision or billable cutoff must comply with the instruction as communicated and may submit a dispute to Tempfind for review. 

5.5. On-Site Disagreements and Dispute Escalation

In the event of an on-site disagreement regarding duties, conduct, compensation, or early shift termination, the Professional must immediately contact Tempfind Support for dispute resolution.

Leaving a shift without notifying Tempfind or without documented instruction from the Clinic may result in reduced or denied compensation, subject to Tempfind’s review.

5.6 Tempfind Discretion

Tempfind reserves the right to review all compensation, early termination, and conduct-related matters individually and to make final determinations in good faith based on Platform records, in-app communications, and applicable policies.

6. Professional Conduct and Clinic Operational Guidelines

While performing services through the Platform, Professionals are expected to comply with the Clinic’s reasonable operational guidelines, workplace policies, and standard procedures applicable to temporary or ongoing coverage, including but not limited to patient care protocols, workplace conduct standards, and office procedures.

Failure to adhere to such guidelines may result in early shift termination, reduced compensation consistent with this Policy, or account review by Tempfind.

7. Taxes and Deductions

All shift payments are subject to any applicable taxes and deductions required by law. Professionals are considered independent contractors and are solely responsible for reporting and remitting their own taxes, unless local regulations impose other requirements. Tempfind does not withhold or remit taxes on behalf of Professionals.

8. Disputes and Resolutions

Any disputes regarding payment, hours worked, or rate discrepancies must be reported to Tempfind Support within seven (7) days of the shift’s completion. Tempfind will review and investigate all reported issues and will work to facilitate a fair resolution consistent with the Platform’s dispute resolution procedures.

9. Policy Amendments

Tempfind reserves the right to update or amend this Policy at any time. Material changes will be communicated to Users via email or in-app notifications. Continued use of the Platform following any such updates constitutes acceptance of the revised terms.

10. Contact Information

For questions or assistance related to this Policy or any payment-related matter, please contact Tempfind at:

• Email: info@tempfind.com

• Phone: 1-877-455-3513