Shift Cancellation Policy For Professionals

Effective Date: May 12, 2025
Version: 1.0

1. Introduction

This Shift Cancellation Policy (“Policy”) outlines the expectations and consequences related to shift cancellations and no-shows by dental professionals (“Professionals”) using the Tempfind Inc. (“Tempfind”) platform (“Platform”).

The purpose of this Policy is to uphold reliability, transparency, and fairness across the Tempfind community and ensure clinics and professionals are equally accountable for their commitments.

1.1 Our Professional Culture and Community Values

At Tempfind, we understand that life happens—illness, emergencies, and unforeseen challenges are part of being human. Our goal is not to penalize, but to protect the trust our platform is built on, so professionals and clinics alike can benefit from a reliable, respectful working environment. Every confirmed shift matters. When a professional cancels late or fails to appear, patient care and clinic operations are affected. Similarly, when professionals consistently show up and communicate responsibly, clinics trust the platform more, resulting in more working opportunities and consistent income for everyone.

This Policy exists to preserve that trust and create a system where everyone wins. If something prevents you from attending a shift, we simply ask that you cancel properly and provide valid proof if necessary. When you do, we’ve got your back.

2. Cancellation Responsibilities

Professionals using the Tempfind platform are expected to fulfill all confirmed shifts. Cancellations or no-shows without valid reason are taken seriously and will result in consequences outlined below.

3. Cancellation Procedure

Notice Requirement: Professionals must cancel any confirmed shift at least 24 hours in advance of the scheduled start time.
Cancellation Reason: When canceling a shift through the platform, professionals are required to provide a valid reason. This ensures accountability and maintains transparency within the platform’s shift records.
How to Cancel: All cancellations must be submitted through the Tempfind platform. Cancellations made via phone, text, email, or any other method will not be recognized as valid and will be considered a direct violation of Tempfind's Terms of Use.
What Happens After You Cancel: When a cancellation is submitted through the platform, Tempfind immediately reposts the shift and notifies other available professionals. This automated process is crucial to helping the clinic secure a replacement and avoid canceling an entire day of patient appointments due to a no-show.

4. Consequences of Cancellation

4.1 Short-Notice Cancellations (Less than 24 hours before shift start time)

Immediate deactivation of booking and job application features.
To reactivate the account, the Professional must submit valid documentation (e.g., doctor’s note, police report, or equivalent proof of emergency) within two (2) calendar days.
During the deactivation period, all upcoming confirmed shifts will be canceled by Tempfind’s admin team and reassigned to other available professionals to ensure clinics receive timely coverage.

4.2 Standard Cancellations (More than 24 hours before shift start time)

First, Second and Third Occurrences: A cancellation records will be posted on the Professional’s profile, which may impact visibility in search results and impact future bookings.
Fourth Occurrence: A warning will be issued providing clear consequences of future cancelations.
Fifth Occurrence: Temporary deactivation for 30 days.
Six Occurrence: Permanent removal from the platform.

4.3 No-Shows

Zero tolerance. Immediate account deactivation.
Professionals must submit valid documentation within two (2) calendar days to avoid permanent removal.
If no documentation is received or does not meet acceptable standards, the Professional will be permanently removed from the platform with no possibility of appeal.

4.4. Permanent Removal – Final Notice

“Permanent removal” means the Professional’s account is indefinitely deactivated, and they are permanently banned from using the Tempfind platform. Once this decision is made, no appeals will be considered under any circumstance.

Permanent removal only occurs when:

The Professional fails to provide valid documentation in the required timeframe; and
All opportunities for remediation have been exhausted; and
The absence or cancellation cannot reasonably be justified under the standards of fairness upheld by Tempfind.

All such decisions are made at the sole discretion of Tempfind’s administrative team after a fair and thorough review.

5. Documentation Requirements

Acceptable documentation must clearly show that the Professional was unable to attend the shift due to an extenuating circumstance. This includes:

A medical note,
A government-issued emergency document (e.g., police report),
Or equivalent official documentation.

All proof must be submitted within two (2) calendar days of the missed shift.

6. Appeal Process

Professionals may appeal non-permanent account actions (such as temporary deactivations) by contacting info@tempfind.com. Appeals will not be accepted for cases involving permanent removal.

7. Contact Information

For support or questions about this policy: info@tempfind.com