Payment Policy

Effective Date: July 1, 2025
Version: 2.0

 

This Payment Policy (“Policy”) sets forth the terms and conditions governing billing, subscription fees, shift payment handling, and professional disbursements for users of the Tempfind platform (“Platform”). By accessing or using the Platform, you (“User” or “Clinic”) agree to comply with and be bound by the terms of this Policy.

 

1. Plan Types and Fees

Tempfind offers three subscription models to accommodate the varying needs of clinics.

1.1. Pay Per Hire Plan

The Pay Per Hire Plan is a no-commitment model requiring no monthly fee. Clinics under this plan pay a fee of $49 per shift upon shift completion, with one included location. Each completed shift is also subject to a Shift Payment Handling Fee of 3.9% of the Professional’s shift total.

This plan allows clinics to pay only when they successfully fill a shift.

1.2. Business Plan

The Business Plan is available for a monthly fee of $149 and includes unlimited shifts for one location with no per-shift booking fee beyond the Shift Payment Handling Fee of 3.9% of the Professional’s shift total. This plan requires a 12-month minimum commitment.

If a clinic terminates the Business Plan before fulfilling the 12-month term, the following early termination fees apply:

• For cancellation in months 1 through 10: $298 (equivalent to 2 months’ fees).

• For cancellation in month 11: $149 (equivalent to 1 month’s fee).

• No termination fee applies if cancellation occurs in month 12 or later.

1.3 Enterprise Plan

The Enterprise Plan is tailored for DSOs and multi-location practices. Pricing is custom per location and is determined during onboarding based on volume and contractual needs. This plan includes all features of the Business Plan, plus additional administrative tools, centralized billing and reporting, custom shift payout flows, and dedicated support.

Upgrading to or downgrading from the Enterprise Plan requires direct involvement from the Tempfind Support Team. Such changes are manually managed in accordance with prior agreements made with the DSO or practice head office. Clinics wishing to initiate a change must access the Billing & Plans section of their account, submit a change request, and schedule a 15-minute consultation call with Tempfind Support to process the transaction.

2. Grandfathered Essential Plan

The Essential Plan ($99/month with unlimited shifts for one location) is discontinued as of June 30, 2025. Clinics enrolled before this date will retain their existing pricing and features indefinitely, provided their subscription remains active and uninterrupted. Any cancellation, payment lapse, or plan change—including upgrades or downgrades—will result in permanent forfeiture of the Essential Plan and its terms.

3. Billing and Renewal Terms

Membership fees are billed monthly in advance on the clinic’s original enrollment date. Pay Per Hire shift fees are billed upon shift completion. Enterprise Plan billing follows terms defined in the signed agreement.

All subscriptions automatically renew unless canceled at least thirty (30) days prior to the renewal date. Tempfind will provide renewal reminders via email or in-app notification at least seven (7) days in advance.

3.1. Plan Downgrades

Clinics choosing to downgrade from a paid monthly membership (such as Business or Grandfathered Essential) to the Pay Per Hire Plan will have the downgrade take effect immediately upon confirmation.

No prorated refunds will be issued for unused portions of the billing cycle. All confirmed shifts booked prior to downgrade will retain their original pricing. Once downgraded, the clinic loses access to all features and benefits of the paid membership.

Recommendation: To maximize value, clinics are advised to schedule downgrades to occur on the last day of their current billing cycle.

3.2. Plan Re-Upgrade Commitments

If a clinic downgrades from the Business Plan to the Pay Per Hire Plan and later chooses to re-upgrade to the Business Plan, the 12-month commitment period will restart from the date of the upgrade. Any prior time accrued under the original Business Plan term will not carry over. Early termination fees will apply to the new term if the commitment is not fulfilled.

Example: A clinic that downgrades after six months, remains on Pay Per Hire for two months, and then upgrades back to Business will start a new 12-month commitment from the date of the second upgrade.

4. Payment Methods and Processing

Clinics must maintain a valid payment method on file. Tempfind accepts credit cards and other approved payment methods, which are processed securely through Stripe. Tempfind does not store or process card details directly.

By providing payment information, the User authorizes Tempfind to charge all applicable recurring fees. Use of Tempfind’s payment processing constitutes acceptance of Stripe’s Terms of Service and Privacy Policy.

5. Professional Shift Payments

After completing a shift, Professionals are required to submit their hours through the Platform. Clinics must confirm or dispute the submitted hours within twenty-four (24) hours. Failure to act results in auto-approval of the submitted hours.

Once shift hours are approved, Tempfind will disburse payment to the Professional within three (3) to five (5) business days. If a Professional is asked to leave early through no fault of their own, they are entitled to payment for the originally scheduled hours.

6. Shift Payment Handling Fee

Each shift is subject to a Shift Payment Handling Fee of 3.9%, applied to the Professional’s shift total. This fee covers credit card processing costs via Stripe, administrative work for payout disbursement to Professionals, and transaction oversight.

Calculation:
Professional’s Hourly Rate × Hours Worked × 3.9%

Example:
For a 7-hour shift at $50/hour:

• Shift Total: 7 × $50 = $350

• Shift Payment Handling Fee: 3.9% of $350 = $13.65
  This fee is added to the total amount billed upon shift completion.

7. Shift Payment Method Requirements 

(Effective July 1, 2025) To ensure platform efficiency, security, and consistent transaction management, Tempfind is implementing the following payment requirements:

• Clinics registering on or after July 1, 2025 are required to pay Professionals via credit card through the Tempfind platform.

• Clinics registered before July 1, 2025 may continue to choose between paying Professionals directly or using Tempfind’s credit card processing, for a limited time.

• Tempfind reserves the right to deactivate direct payments in the future to maintain the highest standard of secure, efficient, and reliable payment processing.

For details on how payments to Professionals are processed, refer to the Professionals’ Compensation Policy.

8. Refunds and Disputes

All membership fees, shift payments, and Shift Payment Handling Fees are non-refundable, except as required by law. No refunds are issued for unused time or partial billing periods.

Billing disputes must be reported to Tempfind Support within ten (10) business days of the charge date. Unauthorized chargebacks may result in account suspension or termination. Tempfind will investigate disputes in good faith and provide a response within ten (10) business days.

9. Policy and Pricing Changes

Tempfind reserves the right to modify pricing, plan features, and this Payment Policy at any time. Clinics will receive at least thirty (30) days’ notice of any price changes. Clinics on the grandfathered Essential Plan will retain their original pricing unless they cancel or change plans. Continued use of the Platform constitutes acceptance of any updated terms.

10. Contact Information

For billing inquiries, disputes, or subscription changes, please contact Tempfind Support:

• Email: info@tempfind.com

• Phone: 1-877-455-3513

11. Governing Law

This Payment Policy is governed by the laws of the Province of Ontario, without regard to conflict of law principles.

12. Acceptance of Terms

By using Tempfind’s services, you acknowledge that you have read, understood, and agree to be bound by this Payment Policy. Continued use of the Platform signifies acceptance of any updates made in accordance with Section 9.